Return & Refund Policy

30-Day Return Window

You have 30 days from the date you receive your order to request a return or exchange. If 30 days have passed since delivery, we unfortunately cannot offer a refund or exchange.

Eligibility for Returns

To be eligible for a return, your item must be:

• Unused and in the same condition that you received it
• In its original packaging (where applicable)
• Accompanied by proof of purchase (order confirmation email)

Non-Returnable Items

The following items cannot be returned:

• Personal care and hygiene products (once opened)
• Items that have been used, washed, or altered
• Items damaged through misuse or neglect

Refunds

Once we receive and inspect your return, we will notify you by email whether your refund has been approved. If approved:

• Your refund will be processed to your original payment method
• Please allow 5–10 business days for the refund to appear on your statement
• Original shipping costs are non-refundable (our shipping is free, so this does not apply in most cases)

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of delivery with:

• Your order number
• Photos of the damaged or defective item
• A brief description of the issue

We will arrange a full refund or replacement at no extra cost to you.

How to Request a Return or Exchange

To start a return or exchange, please contact us:

Or use our Contact Page and include your order number and reason for the return. We will respond within 1–2 business days with instructions.

Return Shipping

For standard returns (change of mind), the customer is responsible for return shipping costs. For damaged, defective, or incorrect items, we will cover the return shipping cost or arrange a replacement without requiring the item to be sent back.